Privacy Policy

Last updated: September 17, 2024

This Privacy Policy describes how Chi-Cup® - Your Cup Your Way ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://chi-cup.com (the "Site") or otherwise communicate with us regarding the Site (collectively the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from you. The information that we collect and use may vary depending on how you interact with us.

Information We Collect Directly from You

When you use our Services, you may provide us with the following types of personal information:

• Contact details (name, address, phone number, email).
• Order information (billing address, shipping address, payment confirmation).
• Account information (username, password).
• Customer support information (communications with us, including inquiries and complaints).

Personalised Product Designs

If you upload a design to personalise your Chi Cup, we collect the design file for processing. You are responsible for ensuring that your design does not infringe on any copyrights or trademarks. By uploading a design, you confirm that it complies with intellectual property laws. We do not claim any rights over your uploaded designs and will not share them with third parties, except as necessary to fulfill your order.

We reserve the right to reject any design that:

• Violates copyright or trademark laws.
• Contains inappropriate or offensive content.
• We believe could damage the Chi Cup brand.

Information We Collect Automatically (Cookies and Usage Data)

We may automatically collect certain information about your interaction with our Services, such as:

• Device and browser information.
• IP address and location data.
• Browsing history and interactions with our Site.

This information is collected using cookies, pixels, and other technologies to improve user experience and optimize the Site. You can adjust your browser settings to reject cookies; however, this may affect the functionality of our Site.

For more information about the cookies we use, visit Shopify’s Cookie Policy.

How We Use Your Information

We use your personal information for the following purposes:

• Providing Products and Services: To process your orders, manage your account, and deliver products.
• Marketing and Advertising: To send you promotional content about our products (you can opt out anytime).
• Security and Fraud Prevention: To detect and prevent fraudulent activity on our Site.
• Customer Support: To communicate with you and provide assistance when needed.

Legal Basis for Processing (GDPR for EEA Customers)

If you are an EEA resident, we rely on the following legal bases to process your personal data:

• Performance of a contract (for order processing).
• Legitimate interests (for marketing, customer support, and site improvement).
• Compliance with legal obligations (fraud prevention and security).

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: To fulfill orders, process payments, and deliver products (e.g., Shopify, payment processors).
• Business partners: For marketing and advertising purposes.
• Legal reasons: To comply with applicable laws or respond to legal requests.

Design Rejection and Refund Policy

If we reject your design due to infringement, inappropriate content, or potential brand damage, you will be notified, and we will issue a full refund. We reserve the right to make this determination at our sole discretion.

Children’s Data

We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe we have collected such data, please contact us to request its deletion.

Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access or use. However, no security system is impenetrable, and we cannot guarantee absolute security.

Retention of Your Information

We retain your personal information as long as necessary to fulfill your orders, maintain your account, and comply with legal obligations.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request access to your personal information.
• Right to Delete: Request the deletion of your data.
• Right to Correct: Request corrections to your personal information.
• Right to Withdraw Consent: Withdraw consent for certain processing activities (e.g., marketing).

You may exercise these rights by contacting us at store@chi-cups.com.

Inappropriate Designs and Brand Protection

We reserve the right to reject any design we deem inappropriate or that could damage the Chi Cup brand. This includes but is not limited to offensive, defamatory, or harmful content. In such cases, a refund will be issued.

International Data Transfers

If you are located outside of the UK, your personal information may be transferred to and processed in other countries. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure your information is protected.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Chi-Cup® - Your Cup Your Way
Email: store@chi-cups.com
Address: Unit 9, Clearfields Industrial Estate, Wotton Underwood, ENG, HP18 0RS, GB